Save My Miles


Travel agencies are now in the crosshairs of American Airlines’ latest abuse of its market power.

You won’t be alone in making your voice heard!

AA’s monopolistic actions have alarmed advisors, agencies, and travelers across the country and globe. Already over seven thousand travel advisors and their clients have sent letters to their representatives in Congress to voice their concern about AA’s planned actions.

Recently, the World Travel Agents Associations Alliance (WTAAA), Association of Canadian Travel Agencies and Travel Advisors (ACTA), and Foro Latinoamericano de Turismo (FOLATUR), three organizations representing hundreds of thousands of travel advisors across in over 75 countries worldwide, have spoken out in alarm about AA’s planned actions. Read their letters here:


American’s behavior is monopolistic and should be concerning to lawmakers who value consumer choice.

This sample letter is specifically written for travel advisors, agency owners, or anyone in the industry whose business will be negatively affected by this decision. If this is you, we need you to contact your Members of Congress and express your concern with American’s practices.

Please modify the letter to provide specific details and impact statements. As a travel advisor or business owner, it is extremely important that you personalize your outreach in order to get Congress’ attention.

Travel Advisor Toolkit

#savemymiles @AmericanAir

Sample Letter:

Are your customers frequent AA flyers? Use this sample letter to inform and engage your clients.

Travel Advisor Letter to Customer

Sample Copy:

Use this example language for social media or for customizing “take action” emails to your clients.

AAdvantage MEMBER?  YOUR MILES MAY BE AT RISK. Starting July 11, American Airlines will deny AAdvantage miles and loyalty points for bookings made through most travel agencies to favor their “preferred” channels. If you book with a travel advisor, your points and miles could be lost. This is especially harmful to business, government, rural, and elderly travelers who depend on the services and savings that agencies provide. Congress – Don’t let American Airlines eliminate consumer choice.

AAdvantage MEMBER?  YOUR MILES MAY BE AT RISK. If you book flights with a traditional travel agency, or even an online agency, you could lose your right to earn miles. American Airlines intends to stop awarding miles and loyalty points on July 11, unless you book directly with AA or through a few “preferred” channels, selected with deliberately vague and opaque criteria. Government, business, rural, and elderly travelers are at greater risk since they are required, or prefer, to book through an agency. AA clearly fears no regulatory or consumer response. Its new policy is being rushed despite well-documented technical issues, traveler complaints and industry objections. Travel agencies account for the sale of over $95 billion in airline tickets. Stop AA from disenfranchising customers who book through travel agencies by telling Congress now – Don’t let American Airlines eliminate consumer choice.

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Save My Miles.

Are you a flyer or a travel agency/advisor?